Online Class FAQs

• Who is the intended audience?
• Is the online training acceptable for childcare providers that need an EMSA approved program?
• How long do I have to complete the whole training process?
• How long does the class take to complete?
• What is the class format?
• Is there a test?
• Is the skills assessment portion required?
• How do I schedule a skills assessment?
• What skills should I expect to perform at the skills assessment appointment?
• If I have scheduled and paid for a skills assessment appointment and miss the appointment will I be able to get a refund or transfer to another date?
• If I do not finish the program I registered for or registered for the wrong class can I get a refund?
• Can I purchase a book or DVD?
• How do I get a receipt for my purchase?
• Does the online program require special computer or support software?
• What are the steps to complete a training program?
• How can I purchase a renewal class?
• Will I receive any documentation that shows that I completed the class?

Who is the intended audience?

This class is for anyone needing a CPR, AED, or First Aid completion card. This class is for anyone wanting to learn the skills and techniques to perform CPR/AED, or First Aid procedures.

Is the online training acceptable for Childcare providers that need an EMSA approved program?

At this time online training is not an acceptable training program for individuals that are seeking licensing for childcare. You need to complete your training in a classroom. You can look at our calendar for EMSA approved training locations.

How long do I have to complete the whole training process?

3 months. Participants have up to 3 months to complete the class. During this time, you can log in and out as many times as you need.

How long does the class take to complete?

Each online class takes about 1 to 2 hours. Some people take the class in one sitting, while others complete a few sections at a time. The nice thing is you can start and stop whenever needed. The program is set-up to save whatever sections you have completed so you can pick up where you left off.

What is the class format?

The online class has required lesson plans that must be completed before receiving a completion card. Every time you log-off, each completed lesson plan will be saved automatically. It will be marked as completed so you can keep track of your progress.

Is there a test?

At the completion of each lesson plan there will be questions that must be answered correctly to move on. If you answer the question incorrectly it will redirect you to the correct information. Then, you can go back to the question and answer it again. Once all lesson plans have been successfully completed, you will take a final test consisting of true/false and multiple choice questions. This test will revisit all the questions you had earlier in the program. After passing the test, you can click on “print completion card”. This card is valid for two years.

Is the skills assessment portion required?

It depends. Some companies will only accept an online training if skills assessment has been completed. Some companies accept the cards without any skills assessment. It is your responsibility to make sure you complete the appropriate program for your needs.

How do I schedule a skills assessment?

To make an appointment for the skills assessment portion call Save-A-Life Educators at (619) 669-9911 or email us at vicki@savealifeeducators.com. Allow ½ hour to 1 hour for this appointment. Remember you only have 3 months from beginning to end to complete the whole process. There is an additional fee for this portion.

What skills should I expect to perform at the skills assessment appointment?

Click on, learn more for that information.

If I have scheduled and paid for a skills assessment appointment and miss the appointment will I be able to get a refund or transfer to another date?

No refunds. If you contact us at least 72 hours in advance we can change the appointment date. We will only do this once.

If I do not finish the program I registered for or registered for the wrong class can I get a refund?

No. This is why it is crucial that you know the type of training you need.

Can I purchase a book or DVD?

Yes, on our website you can click on the link for “products”. There you will see all the items we have available for purchase.

How do I get a receipt for my purchase?

Participants can print a receipt for orders on the “order history” page. This is the page that you placed your order and paid for your training and/or products.

Does the online program require special computer or support software?

Most modern web browsers will have no problem accessing this site. The site does require that JavaScript is enabled and Adobe Flash plug-in must be installed.

What are the steps to complete a training program?

• Review all the information about the class or classes you want to take.
• Register to purchase the training program (s) that you want to complete.
• To add a class, view our online classes page and add the classes you would like to take to your shopping cart. After payment is processed, you will be able to log-in using your registration information to access your online classes.
• Complete all lesson plans. Make sure to review any videos.
• Complete the final test.
• Print out completion card.
• If needed, make appointment to complete the skills assessment portion (This is the hands-on portion). Make sure you know exactly what skills you need to demonstrate. The video clips for CPR and AED will show you the exact skills to be performed

How can I purchase a renewal class?

To sign up for a renewal class, you will need to fax your current card (no more than 30 days expired) to Save-A-Life Educators at (619) 669-3738. This card must be for the same class that you are going to renew. After your fax is received, you will be able to purchase your online renewal class.

Will I receive any documentation that shows that I completed the class?

Yes. Upon successful completion of a class you will be able to print out a completion card sized for carrying convenience and a full sized certificate.